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FAQ

Last Updated: 30-07-2024

Welcome to Arise Club! For your convenience, we've assembled a collection of frequently asked questions and their respective solutions. For any further queries reach out to us at help@theariseclub.com.

General

  1. What is Arise Club?
    Arise Club is an exclusive private membership club for high-net-worth individuals (HNWIs) and ultra-high-net-worth individuals (UHNWIs), offering access to a premium ecosystem of products, services, and experiences across various categories such as travel, shopping, dining, and more.
  2. Who can join Arise Club?
    Membership to Arise Club is by invitation only, and it is extended to clients of our partner banks who meet certain criteria.
  3. How can I become a member of Arise Club?
    If you are a client of one of our partner banks and meet the eligibility criteria, you may receive an invitation to join Arise Club. For more information, please contact your bank Relationship Manager.

Membership Benefits

  1. What benefits do Arise Club members receive?
    Members receive access to a wide range of exclusive benefits, including personalized itineraries, luxury shopping experiences, travel perks, special member benefits at hotels, priority access to high-demand events, bespoke concierge services, and more. The detailed list will be shared with you once you activate your membership.
  2. Are there any fees associated with Arise Club membership?
    Arise Club membership is being provided by the bank as a complimentary. However, you have to first make the payment using your card, which will be reimbursed by the bank.
  3. Can I share my Arise Club membership with family or friends?
    Arise Club membership is personal and non-transferable. However, members can extend certain benefits to their immediate family members as per the club's policy.

Services and Experiences

  1. What types of offerings can Arise Club members access?
    Members can access a variety of experiences, including luxury travel packages, exclusive dining events, private shopping sessions, access to high-demand cultural and sporting events, and personalized concierge services.
  2. How do I book an offering or experience through Arise Club?
    Each offering has a “How to Avail?” section. You can refer to the same for that particular offering. If you have any queries, please contact help@theariseclub.com.
  3. Who should I contact if I am having trouble availing a benefit?
    You can reach out to help@theariseclub.com or your Lifestyle Manager. We will resolve your issue at the earliest.
  4. Who should I contact if I want to have more info on a particular offering?
    You can reach out to help@theariseclub.com or your Lifestyle Manager.

Customer Support and Concierge (lifestyle manager)

  1. How can I contact Arise Club customer support?
    For any inquiries or support, please contact our customer support team at help@theariseclub.com.
  2. What services does the Arise Club concierge provide?
    The Arise Club concierge provides a wide range of personalized services, including travel planning, event bookings, restaurant reservations, special occasion arrangements, and any other bespoke requests. You will have access to a dedicated Lifestyle Manager who will take care of your requests.
  3. How do I reach the concierge or my Lifestyle Manager?
    The Lifestyle Manager will get in touch with you soon after you activate your membership. Besides, you can reach out to them at concierge@theariseclub.com.

Security and Privacy

  1. How does Arise Club ensure the privacy and security of its members?
    Arise Club takes the privacy and security of its members very seriously. We use advanced security measures to protect your personal information and ensure that all transactions are conducted securely. Please refer to our Privacy Policy.
  2. What should I do if I have a security concern?
    If you have any security concerns or suspect any unauthorized activity, please contact our security team immediately at security@thariseclub.com.

Payments and Transactions

  1. How can I make payments for offerings and experiences?
    Payments can be made through secure payment links sent by our partners. For payment-related queries, please contact help@theariseclub.com.
  2. Are there any additional charges for using Arise Club services?
    Some services and experiences may incur additional charges, which will be communicated to you at the time of booking.
  3. How can I become a member of Arise Club?
    If you are a client of one of our partner banks and meet the eligibility criteria, you may receive an invitation to join Arise Club. For more information, please contact your bank Relationship Manager.

Activation and Account Management

  1. How do I activate my Arise Club membership?
    Upon receiving your invitation, follow the instructions provided to activate your membership. For assistance, contact help@theariseclub.com.
  2. What should I do if I need help with my account or need to reset my password?
    For account-related assistance, including password resets, please contact help@theariseclub.com.